Refund policy

We have a 14-day return policy. ( UNLESS STATED IN PRODUCT DESCRIPTION

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 12.ten.1500@gmail.com. Please note that returns will need to be sent to the address provided in the email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at 12.ten.1500@gmail.com / @12.10.png on Instagram.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

We cannot give you a refund if you happen to wear the product, tear the tags off, or if you do not have the original packaging. We also cannot provide you with a refund if the order is NOT premade, unless if it is defective. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 12.ten.1500@gmail.com.